Findout¶

Definition¶

<findout question_type="type" predicate="p">

The element defines a question that should be answered, either by the user, or by some service connected to TDM capable of answering it.

Attribute	Type	Description
question_type	string	Optional. Defaults to `wh_question`, but can be one of `goal`, `wh_question`, `alt_question` or `yn_question`.
predicate	string	Optional. Required if question_type is `wh_question` or `yn_question`.
allow_answer_from_pcom	string	Optional. Defaults to `false`. If set to `true`, this allows TDM to recycle an old answer that the user has previously provided.

Parents¶

Children¶

<alt>

Behaviour¶

Examples¶

A findout to ask the user what they want to do¶

  <findout type="goal"/>

A findout for a WH question, "which colour would you like?"¶

  <findout type="wh_question" predicate="colour"/>

A findout for a Yes/No question, "Would you like some fries with that?"¶

  <findout type="yn_question" predicate="side_order_fries"/>

A findout for a WH question, "What is your destination?", where the answer can be recycled from old answers¶

  <findout type="wh_question" predicate="destination" allow_answer_from_pcom="true"/>

A findout for an alt question, "Would you like to calculate the monthly payment or would you like to know the interest rate?"¶

<findout type="alt_question">
    <alt>
        <resolve type="wh_question" predicate="monthly_payment"/>
    </alt>
    <alt>
        <resolve type="wh_question" predicate="interest_rate"/>
    </alt>
</findout>

A findout for a yes/no question, "Should I connect you?"¶

<findout type="yn_question">
    <perform action="do_call_contact_from_history"/>
</findout>

Last update: December 10, 2020